Customer care skills
Customers are an important factor to help enterprises be able to survive, develop and stand firmly in the market. Before the fierce competition market economy today, maintaining relationships and keeping loyal customers is not easy.
When you take any position, you must own customer care skills that are often high stressful, especially when you encounter trouble or customers upset. Therefore, “Customer Care Skill” training course will help you learn how to properly develop these skills, understand how to properly and effectively communicate with your customers from time to time.
COURSE OVERVIEW
Name of the course: Customer care skills
Object: Deputy department, managers, supervisors, group leaders, etc.
Training time: 2 – 3 days (designed as customer’s requirements)
Language: Vietnamese
Lecturers: Vietnamese
Forms of training: Inhouse or Public workshop
Training methods: Lecture presentation, discussion, and practice are organized in the classroom
PURPOSE OF COURSE
- To understand the role and importance of customer care
- To firmly grasp the rules when taking care of customers
- To equip the most important customer care skills
TRAINING CONTENT IN THE COURSE
1. What is customer care?
2. Role of customer care
- Retaining existing customers
- Seeking new customers
- Reducing business costs
- Improving corporate competitiveness
3. Rules when taking care of customers
- Standing on customer’s point of view
- Considering customers as the most important target
- Being honest
4. Customer care skills
Professional skills:
- Understanding product knowledge
- Understanding the organization and the services offered by you
- Knowledge of technology
Human skills:
- Understanding customer’s psychology
- Listening and empathy
- Personal emotional management
- Being patient and sincere
- Good communication skills (verbal and nonverbal)
- Keeping an objective view of all customer’s problems
5. Summary of training course, preparing action plan and offering certificates
FEEDBACK
“Experience that you obtain from reality may not be eligible for you to conduct negotiations successfully, you should supplement your skills basically from professional training courses. "
"Negotiation skill" training course helps you confidently and initiatively to conduct negotiations successfully. "
" During the negotiation, you cannot only stand on your own stance and interests, but also stand on your partners to be able to create a successful negotiation for mutual benefits.."
TẠI SAO CHỌN JOSHIN
Founder giàu kinh nghiệm về thực trạng kinh doanh của các đơn vị trong nước sẽ luôn đưa ra hướng giải quyết phù hợp nhất cho doanh nghiệp của bạn.
Đội ngũ giảng viên 100% là người Việt, nhiệt huyết với trên 15 năm giảng dạy và làm việc trong các tập đoàn lớn của Nhật Bản.
Các khóa học thực tế hấp dẫn, hướng đến sự trao đổi, thảo luận, phát triển toàn diện các kĩ năng cho học viên.
Lộ trình đào tạo chất lượng, giải quyết tốt vấn đề đang vướng mắc của doanh nghiệp.
ĐĂNG KÝ THAM GIA KHÓA HỌC
Hotline: 088.828.9968
Email: info@joshin.vn
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