Job instruction skills (TWI-JI)

Employee training is one of the indispensable skills of leaders to support your company in achieving the desired success.

In a company, human resources play an essential role in determining job effectiveness. Hence, employee training skills are quite important. And, the leaders have a role in guiding and directing your employees’ work to gain the highest efficiency.

  • Are you building a team for the best performance?
  • Do you understand your staff’s demands, desires, and personalities?
  • Do you have a clear awareness of the principles, tools, and methods to train your employees?
  • How is the training process to give employees opportunities for knowledge and skill development?
  • Have you handled working conflicts well?

The course “Employee training skills” will well-equip managers with basic staff training, the ways to manage them, and the most effective method of training.”

Hinh khoa hoc


Name of the course: Job instruction skills (TWI-JI)
Object: Deputy department, managers, supervisors, group leaders, etc.
Training time: 2 – 3 days (designed as customer’s requirements)
Language: Vietnamese
Lecturers: Vietnamese
Forms of training: Inhouse or Public workshop
Training methods: Lecture presentation, discussion, and practice are organized in the classroom


  • Master the background knowledge of employee training.
  • Be proficient in the principles & processes, tools & methods to conduct employee training
  • Maximize the creative capacity and proactiveness of your employees


Topic 1: Company is a human

  • A company are less likely to thrive well more than the sum of each individual’s abilities
  • Performance is increased thanks to organizational capabilities
  • Practice: Test first

Topic 2: Teamwork and reaching out

  • Teamwork gives higher results than each individual does
  • Tuchman ladder and reaching out
  • Practice: Teamwork game

Topic 3: Know your staff

  • Everyone is special and wants to be respected.
  • Maslow’s hierarchy, DISC theory, and sense of value.
  • Practice: Describe your inferiors

Topic 4: Observe and listen

  • Listen to know what is not being said
  • 2-way communication and listening skills
  • Practice: Listening game
  • Asking is a way to require others find out their own answers
  • Practice: Question game

Topic: Make the best

  • Use the right leadership styles for effective training
  • Guide tasks and make your inferiors feel more confident
  • OJT, Off-JT, OCT, and Leadership Style
  • Job instructions
  • Practice: Act a leader, guide tasks, and make decisions
  • Manage conflicts to know each other better
  • People relationships and conflict management
  • Practice: Play-act to manage conflicts

Topic 6: Evaluation

  • Recognition of achievements is the greatest reward for encouragement.
  • Acknowledgment and evaluation
  • Practice: Play-act to evaluate staff

Topic 7: Cultural changes

  • Overcome criticism from the mass to make differences
  • Orientation – Systematization, Autonomy – Evaluation
  • Practice: Develop ideas for execution

Course review, action plan, and certification

  • Evaluate learners’ knowledge after the course by all trained contents
  • Final test
  • Satisfaction survey


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