SOFT-SKILL COURSES

The importance of subordinate training

• Why does the company need a manager?
• The importance of M in 4M (Man, Material, Machine, Method)
• The role and responsibility of the manager in guiding and training subordinates
• What problem will happen when superiors fail to train subordinates
• The difference between training and coaching
• Practice: Define roles and responsibilities in training and guiding subordinates

OJT, OFF-JT, OCT

• What is OJT, the purpose, requirements and method of conducting OJT?
• What is OFF-JT, purpose, requirement and method of conducting OFF-JT?
• What is OCT, the purpose, requirement and method of conducting OCT?
• Practice: Evaluate the current status of training through OJT, OFF-JT, OCT

Analysis of training needs

• Do a test before training
• Do surveys before training
• Confirm weaknesses and synthesize results
• Identify appropriate training topics
• Develop a personnel training roadmap
• Practice: Develop tests, surveys, interviews
• Practice: Synthesize results, identify topics and a training plan

Develop training outline

• What is a training outline? Purpose
• How to construct the logical structure of training topics
• Complete training outline
• Each group develops a training outline for each topic

Build the lecture

• Logically divide the lecture contents on the slide
• How to build structure and information on powerpoint files
• How to identify the message the trainer wants to convey to the trainee
• Select pictures, data, diagrams to help trainees understand the message trainers want to convey
• How to construct questions and answers on each slide
• How to do tests and satisfaction surveys
• Practice: Develop the lecture on topics and questions for each topic
• Practice: Build the satisfaction survey file

Build practical situations

• What is the practical situation? Purpose
• How to build practical situations and methods of execution.
• How to formulate criteria and standards for practical evaluation
• Practice: Build practical situations for each training topic

Prepare before training

• Develop a list of items that need to be prepared before training
• Prepare the training room: class diagrams, tables, chairs, etc
• Prepare necessary items: projector, screen, whiteboard, pen, A1 paper.
• Prepare for the lesson
• Practice: Develop items that need to be prepared before training

Do training before class

• Each member in each group presents practical results to the class
• Other members give questions and comments
• Trainers makes comments and then synthesizes them

Evaluate the training results

• Evaluate the results of student participation and class attitude
• Evaluate the test before and after the training, then comment on the points that need improvement for each trainee
• Evaluate practical situations in class and make comments for improvement
• Evaluate satisfied survey results and make comments

Synthesized report of training results

• Develop the structure of the result report
• Use diagram (pie, column, line, spider web, etc) in order to visualize the results in attendance, before and after the test, the level of satisfaction survey
• Use matrix diagrams to visualize practical results
• Summarize comments for each result in the report
• Summarize all results in 1 page report
• Point out points for improvement for each participant, suggest the next training program