COURSES FOR DEPUTY MANAGER

Topic 1: Consider roles based on customer’s perspective

• Overview of TQM (Total quality management)
• Consider who your customers are
• Understand the role of the company and of yourself
• Practice 1: Define the services to be provided to customers, then define the role of the company and the yourself

Topic 2: Self-control with the CAP-Do

• Take control every day with self-control
• Define daily management goals and purposes
• Describe the performance standards
• Rotate the CAP-Do cycle in daily activities
• Practice 2: Make control points and rotate the CAP-Do

Topic 3: Daily problem solving

• Solve problems in the actual place according to the method
• Table of 5 principles when solving problems (finding the problem, understandinng the current situation, analyzing the causes, choosing the solutions and potential analysis, confirming the effectiveness)
• CAP-Do tutorial and rotation for the alternator
• Practice 3: Apply the table of 5 principles to solve problems that occur daily

Topic 4: Set the topic and rotate the PDCA

• The relationship between the daily management and policy management
• The process for reporting policy and action plan
• Y-Gaya group meeting, sharing ideas and topics
• Understand the general policies of the company
• Specify policies from the company to the departments and divisions
• Practice 4: Specify policies from the company to the departments and divisions

Topic 5: Planning of action

• Outline ideas to set up topics based on a DST (Draw – See – Think) circle
• Make action plan for yourself
• The PDCA circle for your own goals and methods, evaluating the PDCA group
• Practice 5: Circle PDCA according to the topic identified in the previous lesson

Topic 6: The actual result report and summary

• Guideline for monthly reports
• Instructions for writing PDCA
• 7 habits of TQM
• Practice 6: Make monthly reports

Course review, action plan and certification