COURSES FOR EMPLOYEES AND WORKERS

1．Difficulty and importance of Ho-Ren-So

• Good communication is not about “delivered or not”, but “understood or not”
• Difficulty of communication, typical mistakes
• Before workshop test
• Practice for understanding difficulty in communication

2．READ: Understand logical structure of the document

• Analyze and visualize logical structure of the document
• Technique to read document (PQ4R)
• Reading practice (in team)
• Reading practice (in class by team)

3．LISTEN: Listen questions not being told

• Without prejudice listen by using whole senses
• Better listening technique (Active listening)
• Listening practice (in team)
• Listening practice (in class by team)

4．TALK: Talk exactly what is being asked

• Understand expectation and provide enough information clearly and concisely
• Concise and clear way of taking (PREP)
• Verbal report practice (in team)
• Verbal report practice (in class by team)

5．WRITE: Clear, Specific, Concise, Logical

• List up, classify and select information, and construct story easy to be understood
• Steps to write brief memorandum
• Report writing practice (in team)
• Report writing practice (in class by team)

6．Workshop summary

• Summary of workshop
• Define improvement points for applying
• After workshop test
• Satisfaction survey